Contact SelfDownloader

We are a small team and we genuinely read every message that comes in. Whether you have found a bug, a tool that is not working, a question about how something works, or a suggestion for a new feature — we want to hear from you.

How to Reach Us

General Inquiries & Support:
hello@selfdownloader.com

Alternative Contact:
savedownloader@gmail.com

We aim to respond within 1–2 business days. For urgent tool issues, email is the fastest way to reach us.

What to Include in Your Message

To help us resolve your issue quickly, please include the following details:

For broken tool reports:

  • The tool page you were using (for example: YouTube Converter, TikTok Downloader, Tubidy MP3)
  • The link you were trying to download — paste it in the email
  • Your browser and device (for example: Chrome on Android, Safari on iPhone)
  • A description of what happened — did it show an error message, or did nothing happen?

For general questions: Just describe what you need in plain language. We will figure out the best answer.

For feature or platform requests: Tell us which platform you want supported and what type of content you are trying to download. We actively expand our tool library based on user requests and consider all suggestions.

Common Questions Before You Write

Before emailing, check if your question is already answered here:

"A download tool isn't working."

Try clearing your browser cache and refreshing the page. If the issue continues across different browsers or devices, it may be a platform-side change that broke our tool. Email us at the address above and we will investigate.

"I can't download a private video."

SelfDownloader only works with publicly accessible content. Private accounts, friend-only posts, and locked content cannot be downloaded through any of our tools — this is by design.

"Can you add a new platform?"

Yes — email us with the platform name and what you want to download. We read all requests and add new tools based on demand.

"I need to report a copyright issue."

Please visit our DMCA page for the correct process. DMCA notices sent to our general email will be redirected to the right process.

What We Cannot Help With

To be transparent about our limitations:

  • We cannot help with downloading content from private or locked accounts
  • We cannot recover files that were not saved after download
  • We do not provide technical support for third-party applications or tools
  • We do not assist with bypassing DRM-protected content

Response Times by Inquiry Type

Different messages get handled at different speeds depending on what is needed to resolve them:

  • Broken tool reports — usually acknowledged within a few hours and investigated the same day, since a broken tool affects other users too and we prioritize fixing it quickly.
  • General questions — typically answered within 1–2 business days.
  • Feature or platform requests — read and logged immediately, though building support for a new platform can take longer since we test thoroughly before releasing a tool publicly.
  • Copyright or DMCA matters — handled separately through our DMCA process to make sure legal requests are tracked properly and responded to within the required timeframe.

Weekends and public holidays may add a day or two to response times, but every message is read in the order it arrives.

Self-Service Tips Before You Write

Many issues can be solved in under a minute without waiting for a reply. Before contacting us, it can help to:

  • Refresh the page and try pasting the link again — a surprising number of failed downloads are caused by an incomplete link copy.
  • Confirm the content is public. Downloader tools cannot access private accounts, friends-only posts, or content behind a login wall on the source platform.
  • Try a different browser or switch between mobile and desktop, since some platform links behave differently depending on where they were copied from.
  • Check that the link is from a supported platform — our navigation menu lists every platform we currently support.

If none of that resolves things, that is exactly the kind of report we want to hear about — it usually means we have found a real bug worth fixing.

Multiple Languages

SelfDownloader is available in several languages, including Indonesian, Turkish, Spanish, and Portuguese, in addition to English. If you prefer to browse or write to us in one of these languages, feel free to do so — we are happy to reply in kind wherever possible.

Our Response Policy

A real person reads and responds to every email we receive — we do not use automated reply bots. Response time is typically 1–2 business days. If you have not heard back within 3 days, feel free to send a follow-up.

You can also read our About page to learn more about who we are.